Legal

Privacy Policy

How we protect your voice and your trust.

Version 3.4 · Last Updated: October 10, 2026 · Effective: October 10, 2026

Echoes (“Echoes,” “we,” “us,” or “our”) is a product of Agentic Software Solutions, LLC, a California limited liability company. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have, when you use the Echoes Memoirs mobile application (the “App”), our website at echoesmemoirs.com (the “Website”), and related services (together, the “Service”).

Echoes is for adults. Everyone who uses Echoes must be 18 or older, both account holders and storytellers.

A separate Plain English Summary covers the basics of this Policy and our Terms of Service. It is a courtesy; this Policy governs.

1. OUR PROMISES

These are the commitments we hold ourselves to, whatever else changes.

We do not sell your personal information.
We do not use your voice recordings, transcripts, or story content for advertising, and we do not use them to train AI models unless the storyteller separately and expressly opts in.
We do not create voiceprints, and we do not clone or synthetically recreate anyone’s voice, unless the storyteller separately and expressly opts in. Otherwise, the storyteller’s voice you hear in a memoir is always their actual recording.
We never use your name, your words, your voice, or your recordings in our marketing unless you give us separate written permission for that specific use.

2. INFORMATION WE COLLECT

Information you give us.

Account information: your name, email address, and sign-in details.
Storyteller details: the storyteller’s name, their relationship to the account holder, and optional details such as a nickname, hometown, or birth year.
Recordings and transcripts: audio of interview sessions, including the storyteller’s voice and everything said, and written transcripts of those sessions. We also keep the AI interviewer’s side of the conversation so that both voices can be included in the memoir.
What is created from your stories: your memoir and audio memoirs, and an organized record of the people, places, events, and dates mentioned, which lets later sessions build on earlier ones. Because these are life stories, this can include details about other people the storyteller talks about.
Your choices: your consent choices, the topics you would rather not discuss, your data retention preference, and your communication preferences.
Family sharing: the names, email addresses, and roles of people in your family group, and the comments they leave.
Purchases and gifts: the purchaser’s name and email address, a gift message, and, if the purchaser chooses to give it, the gift recipient’s email address. Payment card details go directly to our payment processor. We never receive or store card numbers.
Messages you send us, including through the contact form on our Website.
Your phone number, if you choose to share it with us.

Information collected automatically. When you use the App, we collect device and app information, product usage events such as sessions started and chapters completed, and diagnostic information. These events contain counts and durations, never your recordings, transcripts, or story content. You can turn off App analytics in the App’s Settings. When you visit the Website, we and our web host receive standard request information such as the page requested, the referring site or advertisement, approximate location, and browser type. When we email you, we may learn whether the email was delivered and opened and whether a link in it was clicked. With your consent, the Website also uses cookies and similar technologies, described in Section 6.

Information from others. We receive your name and email address from Apple or Google if you sign in with them, and confirmation of your purchase from our payment processors. Someone else may also give us information about you: a person buying you a gift, an account holder setting up a storyteller profile for you, or a family member inviting you to a family group.

3. HOW WE USE INFORMATION

We use personal information to:

provide the Service: run interviews, create transcripts and memoirs, enable family sharing, and deliver gifts;
process payments and manage access, including pausing access if a purchase is refunded or disputed;
show crisis resources when the App detects possible distress (Section 8);
communicate with you (Section 5);
keep the Service reliable and secure, prevent abuse, and understand in aggregate how the Service is used so we can improve it;
advertise Echoes and measure our advertising (Section 6); and
comply with the law and protect our rights and the safety of others.

4. ARTIFICIAL INTELLIGENCE

Echoes interviews are conducted by an AI interviewer. We use third-party AI services to run interviews, create transcripts, and help write and narrate your memoir. During an interview, the storyteller’s voice and words are sent to our AI provider so the interviewer can listen and respond. To keep conversations coherent from one session to the next, we also send relevant context from earlier sessions, such as the storyteller’s name, the people and events already mentioned, and the topics you asked us to avoid.

We only use AI providers whose terms prohibit them from using your content to train their models, unless the storyteller has separately and expressly opted in. They may keep it for a limited period to monitor for abuse. The AI interviewer is not a person, a therapist, or a medical professional.

If you want to keep something out of future sessions, you can tell the interviewer you’d rather not talk about it, clear your extracted story details in the App’s Settings, or contact us. The App asks for your consent to AI processing before you record.

5. COMMUNICATIONS

Service messages. We send messages needed to run the Service, such as gift delivery, receipts, password resets, security notices, and notices about changes to our terms. You cannot opt out of these while you have an account.

App notifications. The App can send you reminders, such as a reminder to record. You can turn these off in your device settings.

Marketing email. If you opt in, we’ll send you occasional Echoes news, tips, offers, and requests for feedback. You can unsubscribe at any time using the link in any of those emails, or by contacting us. We’ll still send you the service messages described above.

A gift recipient’s email address given to us by a gift buyer is used only to deliver that gift. We do not send marketing to that address unless the recipient opts in themselves.

Text messages. We send marketing by text message only if you have separately agreed to receive it. You can stop texts at any time by replying STOP.

When you opt out, we keep a record of your choice so that we can keep honoring it, even if you later delete your account.

6. ADVERTISING AND COOKIES

The App shows no advertising and does not track you across other companies’ apps or websites.

Website traffic statistics. Our web host gives us aggregate traffic statistics drawn from its server logs. This uses no cookies and does not identify you.

Advertising, only with your consent. We advertise Echoes on other platforms, which may include Google, Meta, TikTok, Pinterest, Microsoft, Reddit, and Nextdoor, and the platforms we use may change over time. If you click Accept on the Website’s cookie banner, the tags and cookies of the platforms we use load on the Website. They help us understand how visitors use the Website, measure whether our advertisements lead to purchases, and show Echoes advertisements to people who have visited us. Before you accept, none of these tags load and none of these cookies are set.

When you accept, these platforms may receive identifiers stored in cookies, the pages you view, the referring site, your approximate location, your device and browser type, and purchase events such as the order value. They never receive your recordings, transcripts, or story content. Each platform handles this information under its own privacy policy. How Google uses information from sites that use its services is described at https://policies.google.com/technologies/partner-sites.

Email addresses in advertising. We may share a scrambled (hashed) version of a customer’s email address with an advertising platform so that it can match our customers to its users, measure our advertising more accurately, and show our advertisements to similar audiences. We do this only for people who receive our marketing email. If you unsubscribe or opt out, we stop.

Your choices. You can decline on the cookie banner. You can withdraw consent at any time through the “Do Not Sell or Share My Personal Information” link in the Website footer, which turns the tags off and expires their cookies. If your browser sends the Global Privacy Control signal, we treat it as an opt-out: the banner is not shown and nothing loads. Declining changes nothing else. You can still read every page, claim a gift, and buy Echoes. We do not respond to “Do Not Track” signals; declining on the banner or using Global Privacy Control gives you what “Do Not Track” asks for.

Some state privacy laws call the advertising described in this section “sharing” personal information or “targeted advertising.” We treat it as something you can always opt out of, as described above.

We share personal information only as follows.

Service providers that help us run Echoes, under contracts that limit them to providing their service to us. These include providers of artificial intelligence (Section 4); cloud hosting, database, and sign-in; payment processing; email, text, and message delivery; website hosting and forms; customer support; security and fraud prevention; analytics; and, with your consent, advertising platforms (Section 6). The providers we use may change over time.
Family members you choose. If you share a story with your family group, its members can listen to the recording, see the story’s details and a short preview of the transcript, and leave comments. You can stop sharing a story at any time.
Legal reasons. We may disclose information when the law requires it, or when we believe in good faith that it is necessary to protect our rights, your safety, or the safety of others.
Business transfers. If Echoes is involved in a merger, acquisition, or sale of assets, personal information may be transferred. We will notify you before your information becomes subject to a different privacy policy.
With your consent, for any other purpose.

8. SENSITIVE INFORMATION AND CRISIS RESOURCES

Life stories are personal. What a storyteller says may touch on health, religion, family relationships, or other sensitive subjects, about themselves or about other people. We use that information only to provide the Service. We do not use it for advertising or marketing, and we do not use it to draw conclusions about you. The App asks for your consent before you record, and you can delete your recordings and story details at any time (Section 11).

Crisis resources. The App watches for signs of distress during a session using keyword matching that runs entirely on your device. It is best-effort: it may miss a real crisis, and it may trigger when there is none. When it triggers, the App can pause the recording and show crisis resources such as the 988 Suicide & Crisis Lifeline. These resources are specific to the United States. The Service never contacts emergency services, hotlines, or any other person or organization on your behalf. We do not create or store any record of a detection that is linked to you. We keep only an anonymous monthly count of detections, by level, which contains nothing that identifies you.

9. SECURITY

We protect personal information with technical and organizational safeguards, including encryption in transit and at rest and controls that limit access to your own account and the family members you choose. Within Echoes, access to personal information is limited to people who need it to run the Service and support you. No system is perfectly secure, and we cannot guarantee absolute security. If a breach affects your personal information, we will notify you and the relevant authorities as the law requires.

10. RETENTION AND DELETION

We keep personal information for as long as your account is active or as needed to provide the Service.

You choose how long your recordings are kept: indefinitely, three years, or one year. We automatically delete stories, with their recordings and transcripts, that are older than the period you choose. Memoir content you have already created, including audio memoirs, is not affected. You can change this at any time in the App’s Settings.

Deleting your account deletes your content and your account from our systems. It is permanent. Some information is kept after deletion:

records of purchases and gifts, including the details a gift buyer gave us;
records we need for legal, tax, security, and fraud prevention purposes;
your communication opt-out, so that we keep honoring it;
backup copies, for a limited time; and
the title, storyteller name, short preview, and comments from stories you shared with a family group, which may remain visible to that group.

Information collected through Website cookies is kept by the advertising and analytics platforms under their own retention settings. Withdrawing consent stops future collection; it does not delete what was already sent.

11. YOUR RIGHTS AND CHOICES

In the App, at any time, you can export your transcripts, recordings, and memoir; delete your recordings (which also deletes your audio memoirs), your extracted story details, or everything; delete your account; change your retention preference; and turn off App analytics.

Your rights. Whether or not a privacy law requires it of a company our size, we give every user in the United States the right to:

know what personal information we hold about you, and get a copy of it;
correct inaccurate information;
delete your information, subject to the exceptions in Section 10;
opt out of the advertising described in Section 6 and of marketing (Section 5); and
not be treated differently for exercising these rights.

To make a request, email echoes-legal@agenticsoftwaresolutions.io. We will verify your identity before acting, and you may use an authorized agent. We respond within 45 days. If we decline your request, you may appeal by replying to our decision.

If your stories were recorded through someone else’s account. You may be a storyteller whose child, grandchild, or friend holds the account. You can contact us at the address above about accessing or deleting your recordings, and we will work with you and the account holder.

If an account holder dies or can no longer manage their account, a family member or authorized representative can contact us. With appropriate documentation, we will help transfer the account or provide a copy of the recordings.

12. OTHER THINGS TO KNOW

Age. Echoes is not for anyone under 18, and we do not knowingly collect personal information from anyone under 18. If you believe we have, contact us and we will delete it.

United States. The Service is operated from the United States and is intended for people in the United States. Information is stored and processed in the United States.

Links. The Service may link to websites and services we do not control, such as crisis hotlines. Their privacy practices are their own.

13. CHANGES TO THIS POLICY

We may update this Policy from time to time. We will post each update on the Website and in the App and change the “Last Updated” date. If we make a material change, such as a new way of using information we already hold, we will tell you before it takes effect, by email, by a notice in the App, or by a notice on the Website, and we may ask you to accept the updated Policy in the App. We will not apply a material change to information we have already collected in a way that reduces your privacy without your consent.

Some changes are not material: clarifications; adding or changing a service provider or advertising platform of a kind already described in this Policy, which does not require us to update this Policy; and adding an optional feature that applies only to people who separately choose to use it, which is not a material change for anyone who does not.

14. CONTACT US

Agentic Software Solutions, LLC 2108 N Street, Suite N, Sacramento, CA 95816

Privacy and legal requests: echoes-legal@agenticsoftwaresolutions.io General support: echoes-support@agenticsoftwaresolutions.io

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