Terms of Service
The terms that govern your use of Echoes.
Last Updated: March 29, 2026 · Effective: March 29, 2026
IMPORTANT: These Terms contain a binding arbitration provision and a class action waiver that affect your legal rights. By using the Service, you agree to resolve disputes through individual binding arbitration rather than in court. Please read Section 12 carefully.
1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and Agentic Software Solutions, LLC, a California limited liability company doing business as Echoes ("Echoes," "we," "us," or "our").
These Terms govern your access to and use of the Echoes mobile application (the "App"), the website at echoesmemoirs.com (the "Website"), and all related features, content, and services (collectively, the "Service").
By creating an account, downloading the App, accessing the Website, or otherwise using the Service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you do not agree to these Terms, you must not access or use the Service.
2. Description of the Service
Echoes is a voice-preservation platform that enables users to record, preserve, and share family stories through AI-assisted voice interviews. The Service includes AI-facilitated interview sessions using real-time voice interaction, automatic transcription of recorded conversations, AI-powered extraction of entities, relationships, timeline events, and narrative threads from interviews, generation of narrated audio memoirs from recorded content, family sharing features enabling authorized family members to access shared stories, gift code features for purchasing Echoes experiences for others, and crisis detection and safety resource display during sensitive interviews.
The Service uses artificial intelligence provided by third-party services, including OpenAI, to facilitate interviews, generate transcripts, and process story content. The AI is not a human interviewer, therapist, counselor, or medical professional.
3. Account Registration and Security
Account Creation. To use the Service, you must create an account using a valid email address, Apple Sign-In, or Google Sign-In. You agree to provide accurate, current, and complete information and to update it as necessary.
Account Security. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at echoes-legal@agenticsoftwaresolutions.io if you become aware of any unauthorized use of your account.
Account Termination by User. You may delete your account at any time through the App's settings. To request complete deletion of all cloud-stored data, contact us at echoes-legal@agenticsoftwaresolutions.io.
Account Termination by Us. We reserve the right to suspend or terminate your account at any time, with or without notice and with or without cause, including but not limited to violations of these Terms, fraudulent or illegal activity, or extended periods of inactivity. Upon termination, your right to use the Service ceases immediately. We shall not be liable to you or any third party for any termination of your access to the Service.
4. Consent and Permissions
Recording Consent
Before using the recording features, you must provide explicit consent through our in-app consent flow, which includes acknowledgments of voice recording, story content storage, third-party mentions in your stories, AI processing disclosure, and a disclaimer that the Service is not therapy or mental health treatment.
Third-Party Storyteller Consent
If you record interviews with a storyteller other than yourself, you are solely responsible for obtaining that storyteller's informed consent before recording. This includes informing the storyteller that their voice will be recorded and stored, that recordings may be processed by AI (including OpenAI), that personal information mentioned in the interview will be extracted and stored, and that stories may be shared with family members if you enable family sharing. We bear no responsibility or liability for your failure to obtain proper consent.
Microphone Permission
The Service requires access to your device's microphone to record interviews. You may revoke this permission at any time through your device settings, but the recording features will not function without it.
5. Use of the Service
Permitted Use
You may use the Service for lawful personal and family story preservation purposes in accordance with these Terms.
Prohibited Conduct
You agree not to use the Service to record any person without their knowledge and consent; record content that is illegal, threatening, harassing, defamatory, obscene, or otherwise objectionable; impersonate any person or entity; interfere with or disrupt the Service or its connected servers; attempt to gain unauthorized access to any portion of the Service; use the Service for any commercial purpose not expressly authorized by us; reverse engineer, decompile, or disassemble any portion of the Service; circumvent any access controls, usage limits, or security features; use automated means to access the Service; or violate any applicable law.
Usage Limits
The Service includes a free tier with limited recording time (currently 15 minutes). Additional recording time and features are available through in-app purchases. We reserve the right to modify usage limits, pricing, and available features at any time.
6. Intellectual Property
Your Content. You retain all ownership rights in the stories, voice recordings, transcripts, and other content you create using the Service ("User Content"). By using the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, transmit, process, and display your User Content solely to the extent necessary to provide and improve the Service. This license terminates when you delete your content or account, except as required for backup, archival, or legal compliance purposes. We do not use your User Content to train AI models, for advertising, or for any purpose other than providing and improving the Service.
Our Intellectual Property. The Service, including its design, code, algorithms, AI prompts, interview frameworks, user interface, graphics, logos, and trademarks, is owned by or licensed to Agentic Software Solutions, LLC and is protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.
AI-Generated Content. Content generated by the AI (including responses, follow-up questions, and narrated audio stories) is generated for your personal use. We make no claim of ownership, but also make no representations or warranties regarding its accuracy, completeness, or fitness for any purpose.
Feedback. If you provide us with suggestions, ideas, or feedback about the Service, you grant us an unrestricted, perpetual, irrevocable, royalty-free license to use, modify, and incorporate such feedback without any obligation to you.
7. Payments and Purchases
In-App Purchases. The Service offers premium features through one-time in-app purchases processed by the Apple App Store and managed by RevenueCat. Available products include Echoes Essential, Echoes Audiobook, and Echoes Legacy Bundle.
Pricing. All prices are displayed in the App at the time of purchase. We reserve the right to change pricing at any time without prior notice. Price changes will not affect purchases already completed.
Refunds. All purchases are processed through the Apple App Store. Refund requests must be directed to Apple in accordance with Apple's refund policies. We do not directly process refunds.
Gift Codes. Gift codes are redeemable through the App, are non-transferable after redemption, have no cash value, and cannot be redeemed for cash. We reserve the right to void gift codes obtained through fraud or unauthorized means.
8. Third-Party Services
AI Processing by OpenAI
The Service uses OpenAI's APIs (including Realtime, Chat Completions, Whisper, and Text-to-Speech) to power AI interview features. When you use the recording features, your voice audio is streamed directly to OpenAI's servers via encrypted WebSocket connections. Contextual information is sent to OpenAI in system prompts.
You acknowledge and agree that: (a) your voice and story content will be transmitted to and processed by OpenAI; (b) we do not control OpenAI's data handling, retention, or security practices; (c) OpenAI's own terms and privacy policies govern their processing of your data; and (d) we are not responsible or liable for OpenAI's acts or omissions, including any data breach, loss, or unauthorized use of your data by OpenAI.
Firebase and Google Cloud
The Service uses Firebase (a Google Cloud product) for authentication, database storage, file storage, and analytics. Your data stored in Firebase is subject to Google Cloud's security practices and terms of service.
RevenueCat
In-app purchase management is handled by RevenueCat. Your purchase-related information is processed in accordance with their privacy policy.
9. Disclaimers
"As Is" and "As Available"
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
No Guarantee of Availability
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
AI Accuracy
THE AI FEATURES OF THE SERVICE, INCLUDING INTERVIEW RESPONSES, ENTITY EXTRACTION, FACT LEDGER ENTRIES, TIMELINE GENERATION, AND NARRATED AUDIO STORIES, ARE GENERATED BY ARTIFICIAL INTELLIGENCE AND MAY CONTAIN ERRORS, INACCURACIES, HALLUCINATIONS, OR OMISSIONS. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, RELIABILITY, OR SUITABILITY OF ANY AI-GENERATED CONTENT. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING AND VERIFYING AI-GENERATED CONTENT.
Not Therapy or Medical Advice
THE SERVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL THERAPY, COUNSELING, MEDICAL ADVICE, OR MENTAL HEALTH TREATMENT. THE AI INTERVIEWER IS NOT A LICENSED THERAPIST, COUNSELOR, PSYCHOLOGIST, PSYCHIATRIST, OR MEDICAL PROFESSIONAL. While the Service includes automated crisis detection and may display crisis resources, this feature is not a substitute for professional emergency services. IF YOU OR SOMEONE YOU KNOW IS IN IMMEDIATE DANGER, CALL 911.
Data Loss
WE DO NOT WARRANT AGAINST DATA LOSS. WE STRONGLY RECOMMEND THAT YOU MAINTAIN YOUR OWN BACKUPS OF ANY CONTENT THAT IS IMPORTANT TO YOU.
Third-Party Actions
WE ARE NOT RESPONSIBLE FOR THE ACTS OR OMISSIONS OF THIRD-PARTY SERVICE PROVIDERS, INCLUDING BUT NOT LIMITED TO OPENAI, GOOGLE, APPLE, AND REVENUECAT.
10. Limitation of Liability
Exclusion of Damages
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AGENTIC SOFTWARE SOLUTIONS, LLC, ITS OFFICERS, DIRECTORS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS (COLLECTIVELY, THE "ECHOES PARTIES") BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF THE ECHOES PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Cap on Liability
THE AGGREGATE LIABILITY OF THE ECHOES PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (US $100.00).
Basis of the Bargain
THE DISCLAIMERS AND LIMITATIONS OF LIABILITY REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK AND ARE A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND US. THE SERVICE WOULD NOT BE PROVIDED WITHOUT THESE LIMITATIONS.
11. Indemnification
You agree to indemnify, defend, and hold harmless the Echoes Parties from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law; (d) your User Content, including claims of infringement; (e) your failure to obtain proper consent from any storyteller or third party; (f) your recording of any person without their knowledge or consent; or (g) any dispute between you and any third party relating to the Service.
12. Binding Arbitration and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.
Agreement to Arbitrate
You and Agentic Software Solutions, LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or your relationship with us shall be resolved exclusively through final and binding individual arbitration, except as set forth below.
Arbitration Rules and Forum
Arbitration shall be administered by JAMS under its Streamlined Arbitration Rules and Procedures. The arbitration shall take place in San Francisco County, California, unless otherwise agreed. The arbitrator shall apply California substantive law (without regard to conflict-of-laws principles).
Class Action Waiver
YOU AND WE EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
If any court or arbitrator determines that this class action waiver is void or unenforceable, the arbitration provision shall be deemed null and void in its entirety.
Waiver of Jury Trial
You and we each waive the right to a trial by jury for any disputes subject to these Terms.
Exceptions to Arbitration
Either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent infringement of intellectual property rights. Either party may also bring an individual action in small claims court for disputes within the court's jurisdictional limits.
Opt-Out
You have the right to opt out of this arbitration agreement by sending written notice to echoes-legal@agenticsoftwaresolutions.io within 30 days of first creating your account. Your notice must include your full name, email address, and a clear statement that you wish to opt out. If you opt out, all other provisions continue to apply.
13. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-laws principles. For any matters not subject to arbitration, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in San Francisco County, California.
14. Family Sharing and Multi-User Features
Family Groups. If you create or join a family group, stories marked as "shared with family" will be accessible to all members of that family group, including full transcripts and audio recordings. Family members may leave comments on shared stories.
Account Holder Responsibility. The account holder is solely responsible for managing family group membership, deciding which stories to share, and ensuring all family members and storytellers are comfortable with shared content.
Gift Purchases. When you purchase a gift code, the recipient creates their own independent account. We are not responsible for how gift recipients use the Service.
15. Modifications to the Service and Terms
Changes to the Service. We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice, and without liability to you. This includes changes to features, functionality, AI models used, and pricing.
Changes to These Terms. We may revise these Terms at any time by posting updated Terms on the Website and/or within the App and updating the "Last Updated" date. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.
16. General Provisions
Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.
Severability. If any provision is held invalid, the remaining provisions continue in full force. The invalid provision shall be modified to the minimum extent necessary to make it enforceable.
Waiver. Our failure to enforce any provision shall not constitute a waiver of that provision.
Assignment. You may not assign these Terms without our written consent. We may freely assign these Terms, including in connection with a merger, acquisition, or sale of assets.
No Third-Party Beneficiaries. These Terms do not create third-party beneficiary rights, except that the Echoes Parties are intended beneficiaries of the limitation of liability and indemnification provisions.
Force Majeure. We shall not be liable for failure or delay due to causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, internet failures, power outages, third-party service provider failures, or any other force majeure event.
Electronic Agreement. You agree that these Terms may be executed electronically and that your electronic acceptance constitutes your binding agreement.
17. Contact Us
If you have questions about these Terms, please contact us at:
Agentic Software Solutions, LLC
These Terms of Service are provided for informational purposes and do not constitute legal advice. We recommend consulting with a qualified attorney for legal guidance specific to your situation.